Our Guarantee

GUARANTEE
At Carroll’s Jewelers, we guarantee your purchase of diamonds, gold, or precious gemstones 100%. Not only do we want you to be totally satisfied with your purchase, but with the lifetime enjoyment of your jewelry. All items purchased may be returned for a full refund 30 days from the date of purchase. All items purchased may be exchanged 90 days from the date of purchase.

  

 

CONFLICT DIAMONDS
We certify that the diamonds herein have been purchased from legitimate sources not involved in funding conflict and compliance with the United Nations resolution. Therefore, we guarantee that these diamonds are certified from sources free from conflict, based on personal knowledge, and/or written guarantees provided by the supplier of these diamonds.

  

PRICING
We endeavor to ensure that all pricing information set forth on this website is accurate. Despite our best efforts, however, a database error may occur, and some of our products may be incorrectly priced. If a product is listed at an incorrect price, we will not be bound to sell that product to you at the stated price. In these instances, we will contact you to determine whether you would like to purchase the product at the correct price or cancel the order.

Your Investment Protected

Our Core Guarantees

Lifetime Service Warranty

Every piece purchased from Carroll's includes lifetime complimentary cleaning, inspection, and minor repairs. Bring your jewelry in anytime for professional maintenance to keep it looking its best.

Authenticity Guarantee

All diamonds come with GIA or AGS certification. Every precious metal is tested and verified. We guarantee the authenticity and quality of every piece we sell, with complete documentation provided.

30-Day Satisfaction Guarantee

Not completely satisfied? Return or exchange your purchase within 30 days for a full refund. We want you to be absolutely delighted with your jewelry.

Complimentary Lifetime Services

Quality Standards

Master Craftsmanship

Every piece is crafted or carefully selected by our master jewelers with decades of experience in fine jewelry.

Premium Materials

Only the finest precious metals and certified gemstones meet our standards for quality and beauty.

Certified Excellence

GIA and AGS certified diamonds with complete documentation and gemological reports included.

Fair Pricing

Transparent pricing with detailed appraisals. We provide exceptional value without compromising quality.

"Carroll's stands behind their work completely. We've bought three engagement rings over the years for our family, and the lifetime service has been invaluable. They truly treat you like family."

— Robert & Patricia Anderson, loyal customers since 1995

Frequently Asked Questions

What does the lifetime warranty cover?

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How does the trade-up program work?

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What if my ring needs sizing after the first year?

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Are custom and special order items covered?

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Questions About Our Guarantee?