Frequently Asked Questions
Answers about shipping, returns, diamond coverage, appointments, and shopping with Carroll's Jewelers.
How much does shipping cost and how long does it take?
We offer complimentary insured shipping on all U.S. orders. Most in-stock pieces ship within 2–5 business days; special orders and custom work take a little longer. You'll receive tracking as soon as your order is on its way.
What is your return policy?
In-stock items may be returned within 30 days for a full refund, provided they're unworn and in original condition with all documentation. Custom, engraved, and special-order pieces are made to order and are final sale.
Do you offer a warranty on your jewelry?
Yes. Every piece is backed by a manufacturer warranty against defects in materials and craftsmanship. We also provide complimentary inspections and cleanings to keep your jewelry looking its best.
Are my diamonds covered against falling out?
Yes. With your purchase, Carroll's includes complimentary cleanings, inspections, and prong/tip checks so stones stay secure. Coverage for these services typically runs up to 10 years depending on the piece and warranty terms — bring your jewelry in and we'll confirm what's included for your item.
Do you provide appraisals?
Our trained staff provides professional insurance appraisals for jewelry and timepieces — for pieces purchased at Carroll's as well as items bought elsewhere.
Can you resize my ring?
Most rings can be sized up or down by our on-site jewelers. Bring your ring in for a complimentary fitting and we'll advise on the best approach for your setting and metal.
Can you create a custom piece?
Absolutely. Our designers work with you from sketch to finished piece, whether you're reimagining a family heirloom or creating something entirely new. Schedule a consultation on Las Olas to begin.
Do you offer financing?
Yes. We offer flexible financing options to help you find the perfect piece. Ask an associate in store or at checkout about current plans and terms.
Can I shop in store or book an appointment?
We'd love to see you at 915 East Las Olas Boulevard, Fort Lauderdale. Walk-ins are welcome, and private appointments can be arranged for bridal, custom design, and estate viewings.
How do I choose the right diamond?
Our diamond experts will guide you through the 4Cs — cut, color, clarity, and carat — to find the stone that best fits your style and budget. Every diamond is hand-selected, and certificates are available on request.
Are your estate pieces authentic and one of a kind?
Every estate and vintage piece is individually evaluated and authenticated by our team. Most are one of a kind, so when a piece speaks to you, it may not be here tomorrow.
Do you ship internationally?
At this time we primarily ship within the United States. If you need international shipping, contact us at sales@carrollsjewelers.com and we will do our best to accommodate you.