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    Frequently Asked Questions

    How do I choose the right diamond?

    Our diamond experts will guide you through the 4Cs — cut, color, clarity, and carat — to find the stone that best fits your style and budget. Every diamond is hand-selected, and certificates are available on request.

    Can you resize my ring?

    Most rings can be sized up or down by our on-site jewelers. Bring your ring in for a complimentary fitting and we'll advise on the best approach for your setting and metal.

    Can you create a custom piece?

    Absolutely. Our designers work with you from sketch to finished piece, whether you're reimagining a family heirloom or creating something entirely new. Schedule a consultation on Las Olas to begin.

    Do you offer financing?

    Yes. We offer flexible financing options to help you find the perfect piece. Ask an associate in store or at checkout about current plans and terms.

    Do you offer a warranty on your jewelry?

    Yes. Every piece is backed by a manufacturer warranty against defects in materials and craftsmanship. We also provide complimentary inspections and cleanings to keep your jewelry looking its best.

    Do you provide appraisals?

    Our trained staff provides professional insurance appraisals for jewelry and timepieces — for pieces purchased at Carroll's as well as items bought elsewhere.

    What is your return policy?

    In-stock items may be returned within 30 days for a full refund, provided they're unworn and in original condition with all documentation. Custom, engraved, and special-order pieces are made to order and are final sale.

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