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    Frequently Asked Questions

    How much does shipping cost and how long does it take?

    We offer complimentary insured shipping on all U.S. orders. Most in-stock pieces ship within 2–5 business days; special orders and custom work take a little longer. You'll receive tracking as soon as your order is on its way.

    What is your return policy?

    In-stock items may be returned within 30 days for a full refund, provided they're unworn and in original condition with all documentation. Custom, engraved, and special-order pieces are made to order and are final sale.

    Do you offer a warranty on your jewelry?

    Yes. Every piece is backed by a manufacturer warranty against defects in materials and craftsmanship. We also provide complimentary inspections and cleanings to keep your jewelry looking its best.

    Can you resize my ring?

    Most rings can be sized up or down by our on-site jewelers. Bring your ring in for a complimentary fitting and we'll advise on the best approach for your setting and metal.

    Do you provide appraisals?

    Our trained staff provides professional insurance appraisals for jewelry and timepieces — for pieces purchased at Carroll's as well as items bought elsewhere.

    Can you create a custom piece?

    Absolutely. Our designers work with you from sketch to finished piece, whether you're reimagining a family heirloom or creating something entirely new. Schedule a consultation on Las Olas to begin.

    Do you offer financing?

    Yes. We offer flexible financing options to help you find the perfect piece. Ask an associate in store or at checkout about current plans and terms.

    Can I shop in store or book an appointment?

    We'd love to see you at 915 East Las Olas Boulevard, Fort Lauderdale. Walk-ins are welcome, and private appointments can be arranged for bridal, custom design, and estate viewings.

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